Aaron Sanders Plumbing will warranty all parts and
labor supplied for a period of one year from the date of installation.
All labor (correct installation) is warranted for a period of one year
even if the parts are supplied by the customer. In the event a customer
supplies the parts no warranty of the parts will be given.
What does this mean? The following are some
Example # 1
A garbage disposal is supplied and installed by
Aaron Sanders Plumbing and the unit fails with in a year of
installation. Aaron Sanders Plumbing will replace the unit at no cost to
the customer providing there was no misuse of the unit. Bones jamming
the disposal would be considered misuse and the customer would be
charged for the repair or replacement.
A garbage disposal is supplied by the customer and
installed by Aaron Sanders Plumbing and the unit fails with in the one
year period. The customer will be responsible for dealing with the
manufacturer's warranty policy. Once a new unit is supplied by the
manufacture or purchased the by the customer Aaron Sanders Plumbing will
charge for the replacement installation.
If the installation of a disposal supplied by the
customer was improperly installed, Aaron Sanders Plumbing would not
charge for the unit or installation if the unit fails within the year of
installation. This is the 1 year labor warranty and can be
offered because we install all plumbing products correctly the first
Real Life Example #4 (This did happen!!)
A customer purchased a water heater from a big box
company in Tracy, CA and was installed by another plumbing company. The
water heater failed with in the manufacturer's warranty period. The
manufacturer required the customer to pay for a plumber (me) to remove
the failed water heater, bring it to the big box store, pick up a
replacement, and the install the replacement.
The customer not only spent time on the phone with
the manufacturer, but wound up paying me to remove and return the water
heater as well as the installation.
A typical water heater is warranted by the
manufacturer for one year on parts and six years on the tank. If a water
heater supplied and installed by Aaron Sanders Plumbing fails with in
the first year there will be no charge for the replacement and
installation. Regrettably if a typical water heater fails in years two
through the end of the manufacturer's warranty period the customer will
be charged for parts and labor needed for the change out. Pick up and
disposal for the supplied water that failed will be at no additional
cost to the customer.
Parts supplied by Aaron Sanders Plumbing are
competitively priced to what the customer can purchase the same part
for. We have even beaten the on line price of some of the high end
products. The pricing is kept competitive by volume purchases through
our suppliers and warranties are streamlined through our
relationship with our suppliers. Some discounted parts will not be
supplied by us because we can not stand behind them for a year. We try
to purchase American when ever possible due to quality assurances.
For a competitively priced plumbing product let us
supply the parts we know we can stand behind for the first year.